Make sure the GMass extension is enabled in Chrome.Go to the “Still not fixed?” section below. In these cases, we usually ask you to join us for a live screenshare so we can troubleshoot with you live. These are the most difficult situations to resolve, because if we can’t duplicate the issue on our end, it’s hard to fix. So while the change may be affecting you, it may not be affecting other users. If some of the buttons are showing but others are missing, it could also be the result of a change Gmail has made to its interface that GMass hasn’t adapted to yet. Steps if some of the buttons are showing up There are three sections of buttons that the extension adds to Gmail. If some of the buttons show up but others don’t, then the extension is failing partially. If none of the GMass buttons show up, that means the extension is failing entirely. If you suddenly find that the GMass button has disappeared from your Gmail interface, this guide will help you.įirst, determine if the extension is failing completely or failing partially.
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